Helpful Hints endeavours to protect your privacy from unauthorized disclosure and abuse. We do not sell, rent or disclose any personal information to any other party. Your personal information is not disclosed to any other organization or individual without your permission. Personal information is protected against unauthorized access. 

What Information is Collected

We do not collect any information that makes it possible to personally identify who is anonymously accessing our website. We collect the following information:

• the IP address of the computer
• the type of internet browser used,
• screen resolution,
• pages visited,
• duration of visit,
• your name or company name (required when purchasing a membership),
• address (required when purchasing a membership),
• email address (required when purchasing a membership),
• a temporary (expiring) cookie may be used during the steps in the purchase process.

We collect the following information during email communication:

• your name

• email address   

Purposes of Collecting this Information

Information collected on the website is used for:

• obtaining website usage statistics to assist with improving the website
• improving services for customers 
• maintaining licensing information 

Information collected from email communication is used for:

• providing support services for customers
• general communication with customers 

Email

When you send us an email, we store the email and your email address. We will reply to your email as required. We will not make the contents of your email available to any other party without your consent. 

SPAM

We only send out emails with your consent. If you wish to stop receiving information from Helpful Hints, please send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Your details will be removed within 48 hours of your advice.
 

Purchasing Products

When you purchase a membership, we collect and store a user name and password to identify who is authorised to access the paid content of the site. 

We use PayPal (www.paypal.com.au) for credit card and PayPal payments. The PayPal website handles the entire transaction. We are not provided with your credit card number or PayPal account details.

We suggest you consult the PayPal privacy policy for details of how they treat your personal information.
 

Disclosure, Processing & Retention  

No personal information is provided to any other party unless you grant us permission.

Website statistics are kept for several years. These statistics by their nature do not contain personal information.

Security Safeguards 

We will use reasonable efforts to protect personal information against loss, unauthorized access, disclosure, misuse or modification, through security safeguards that depend on the level of sensitivity of the information.

Methods of protection include organizational measures (limiting access to personnel), technological measures (passwords, encryption), and physical measures (locked file storage).
 

Contacting Us Regarding Your Personal Information 

If you require, we will afford you a reasonable opportunity to review the personal information after providing sufficient identification.

Customers have the right to request that inaccurate or incomplete information be amended as appropriate. We will promptly correct such personal information.

If you feel that the Privacy Policy needs improvement, or believe that we are not complying to this Privacy Policy, please contact us . We will investigate your suggestions and complaints. If a complaint is found to be justified, we will take appropriate measures to resolve the complaint including, if necessary, amending policies and procedures. Each customer will be informed of the outcome of the investigation regarding the customer's complaint.